top of page


PayPal, credit card and advance payments are accepted.


Payment must be done within 7 calendar days after your Order Confirmation is sent.  If payment is not made within this time period, we reserve the right to cancel the order.  Please note that the shipping and handling time does not begin until prepayment is received.



CH58 0078 4297 0546 5200 1



Konstanzerstrasse 42A

8280 Kreuzlingen




Thurgauer Kantonalbank

8280 Kreuzlingen




PayPal accepts all major debit and credit cards.  If this option is selected at the Check-Out page, the online shop will redirect you for payment. Please confirm that PayPal processes your payment.  More information about PayPal can be found here: https://www.paypal.com/ch/


Credit Cards are processed by Wix Payment.  Visa and Mastercard is accepted. PAYMENT IS ONLY DEBITED FROM YOUR CARD AT TIME OF DISPATCH.

Shipping Policy

All shipments are dispatched by Swiss Post and are only shipped within Switzerland.  For all orders below 150 CHF, shipping is charged at a flat rate of 10 CHF.  For all orders at and above 150 CHF, shipping is free within Switzerland.  Any shipping costs are calculated on the final Check-Out page.  

Delivery is not made until payment is received.

Standard handling and delivery time in Switzerland is 2-10 business days.  To minimize our ecological footprint, we make as few shipments as possible per order. FairFem does not take responsibility for delivery delays when production/shipment delays occur outside of our control (e.g., weather delays, strikes, pandemics, etc) and this does not constitute as a reason for the customer to withdraw from the contract.  Furthermore, shipping may be handled directly by our partners, therefore we reserve the right not to take responsibility for shipping delays. 

International shipping is possible with rates depending on location. Any shipping costs are calculated on the final Check-Out page. Should FairFem ship internationally, please note that custom fees, taxes, and any other related costs will not be reimbursed or paid by FairFem. Please contact your local customs authority to determine clearance fees.

Return & Exchange Policy

The downside of online shopping is the inability to try on a garment and feel the material in person. We try to alleviate these downsides by making returns and exchanges possible. Any undamaged, unworn, unwashed, and unused product with their original tags and packaging can be returned or exchanged within 14 business days.


To initiate the return process, please send an e-mail to info@fairfem.ch or contact us. Please include the reason for returning and whether it is an exchange, store credit, or refund.


Return the item(s) with its included accessories and packaging within 14 business days of receiving the product. Upon receipt of the good(s), we will either exchange it or give a store credit for free or offer a refund based upon the original payment method.


The following products are not eligible for return:

-Undergarments (including panties and bras)





C/O Trubac

Konstanzerstr. 42A

8280 Kreuzlingen



Return shipping costs are not free of charge if no exchange or store credit is requested.

bottom of page