Shipping Policy
All shipments are dispatched by Swiss Post and are only shipped within Switzerland. For all orders below 150 CHF, shipping is charged at a flat rate of 10 CHF. For all orders at and above 150 CHF, shipping is free. Any shipping costs are calculated on the final Check-Out page.
Items will be shipped in compostable mailers and if a larger purchase, in a recycled cardboard box. Standard handling and delivery time is 4-10 business days.
Return Policy
Any undamaged, unworn, unwashed, and unused product with their original tags and packaging can be returned or exchanged.
Please send an e-mail to info@fairfem.ch or contact us within 5 business days of receiving the item and note the reason for returning, whether you would like to exchange the item, receive a store credit, or receive a refund.
Upon FairFem's confirmation of the return, we will send you a return label for free. Return the item(s) with its included accessories and packaging along with the original receipt within 10 business days of confirmation. Upon receipt of the good(s), we will either exchange it (with shipping costs based on the original method) or offer a refund based upon the original payment method or in the form of a store credit (based on what was agreed in the return confirmation).
The following products are not eligible for return: gift boxes, undergarments (including panties and bras), swimsuits, jewelry, and sale items.
For full policies, see here.
